Privacy Policy
Who We Are
Roots Holding, Inc.
A Delaware corporation
Business address intentionally not listed for privacy and security reasons.
For all privacy inquiries, contact us at: Info@UKnowMe.space
2. Information We Collect
2.1 Information You Provide
Account Information
We collect only the minimal information required to create and maintain your account:
Phone number (for verification and login)
Username or display name
Profile photo
We do not request or access your contacts.
2.2 Automatically Collected Information
When you use the App, we automatically collect certain technical data, including:
IP address
Device model
Operating system version
App version
Diagnostic information, including crash logs (via Firebase)
2.3 Messages and Communication Content
Messages are encrypted in transit and stored encrypted at rest.
Messages are not currently end-to-end encrypted, but we will implement full end-to-end encryption within the next 3–6 months.
We may retain message metadata, such as timestamps, delivery status, and sender/receiver identifiers, solely to operate core messaging features.
We do not use message content for analytics, advertising, or training any third-party systems.
Once end-to-end encryption is deployed, message content will no longer be accessible to us.
How We Use Your Information
We use your information for the following purposes:
Creating, securing, and managing your account
Delivering messages and communications
Authenticating users
Providing technical support
Improving app performance and reliability
Debugging, diagnosing, and resolving issues through Firebase
Offering optional premium features
Processing payments for premium features
Complying with legal obligations
We do not use your personal information for behavioral or targeted advertising.
How We Share Information
We do not sell or share your personal information with advertisers or data brokers.
We only share information in the following ways:
4.1 Service Providers
We work with trusted third parties that help deliver and improve the App, such as:
Cloud hosting providers
Firebase (analytics + crash reporting)
Payment processors for premium features
All service providers are bound by strict confidentiality and data-protection obligations.
4.2 Legal Compliance
We may disclose information if required by:
Law, regulation, subpoena, or court order
Requests from law enforcement (when legally valid)
Circumstances involving threats to safety or security
4.3 No External APIs (Currently)
We do not currently send personal data to external APIs (including AI or moderation tools).
If that changes, we will update this policy.
International Data Transfers
Roots Holding, Inc. is based in the United States. If you live outside the U.S., your information may be transferred to and processed in the U.S. which may have different data protection laws.
For GDPR-covered regions, we use approved legal safeguards (such as Standard Contractual Clauses) to protect your data.
Legal Bases for Processing (GDPR)
For users in the EU/UK, we process data under the following bases:
Contract performance – providing the Services
Legitimate interests – preventing fraud, securing the platform, basic analytics
Consent – for optional features when applicable
Legal obligations – compliance with laws and regulations
Data Retention
We retain your information only as long as necessary to:
Provide the App
Comply with legal obligations
Resolve disputes
Enforce our agreements
You may request deletion of your account at any time by contacting us.
Your Rights
8.1 California Residents (CCPA/CPRA)
You have the right to:
Access the personal information we collect
Request deletion
Request correction
Opt out of the sale or sharing of personal data
Limit the use of sensitive personal information
We do not sell personal data.
We will not discriminate against you for exercising your rights.
8.2 EU/UK Residents (GDPR)
You have the right to:
Access your data
Correct inaccuracies
Request deletion (“right to be forgotten”)
Restrict or object to processing
Port your data to another provider
Withdraw consent at any time
To exercise rights, contact us at: info@getroots.net
Security
Your data is protected using industry-standard security practices, including:
Encryption in transit (TLS)
Encryption at rest
Strict access controls
Secure authentication
Data minimization
Regular review of logs and system behavior
End-to-end encryption will be added within the next 3–6 months.
No security method is perfect, and we cannot guarantee absolute protection.
Children's Privacy
The App is not intended for children under 13 years old.
We do not knowingly collect information from users under 13.
If we discover an account created by a child under 13, we will delete it.
Changes to This Privacy Policy
We may update this Privacy Policy over time. When changes are material, we will:
Update the “Last Updated” date
Provide an in-app notice
Provide email notice if legally required
Your continued use of the App means you accept the updated policy.
Contact Us
For privacy questions, legal requests, or support:
Roots Holding, Inc. Email: Info@UKnowMe.space